Refund and Returns Policy
At Peace In War, we want you to feel confident when shopping with us. If you receive an item that has an issue or you need assistance with your order, our customer support team is here to help.
Returns
If you would like to request a return, please contact us at [email protected] with your order details and the reason for your return.
Items must be returned in their original condition and should be unworn, unused, and free from damage, stains, odors, or other signs of use. Original tags and packaging should also be included when applicable.
Please do not send an item back before contacting our support team and receiving return instructions.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at [email protected].
Please include your order number and clear photos of the item and packaging when appropriate. Our team will review the issue and provide the appropriate solution.
Refunds
Once your returned item has been received and inspected, we will review your refund request. If your return is approved, the applicable refund will be processed to your original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Exchanges
If you need to exchange an item, please contact us at [email protected] before sending anything back. Our team will explain the available options based on your order and the item concerned.
Non-Returnable Items
Certain products or items may not be eligible for return depending on their condition, use, or specific product terms. Items that have been worn, washed, altered, damaged, or returned without following the required return process may not qualify for a refund or exchange.
Return Shipping
Customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrectly fulfilled. Return shipping arrangements will be confirmed by our support team when your request is reviewed.
Contact Us
If you have any questions about our Refund and Returns Policy or need help with an existing order, please contact:
Peace In War Customer Support
Email: [email protected]
We are committed to handling return and refund requests fairly and providing helpful support throughout the process.